The *sparkfolios password reset functionality works on Two Step Verification. This means that when you, for example, enter your email address in the required field, it will send the verification code to the cell phone number that you have recorded in your *sparkfolios profile. By doing this we are verifying two pieces of your information, to make sure that it really is you. Please read the description next to each button carefully so that you can make sure you choose the correct username and password reset option.
Get password by Email address
Only use this option if you are 100% sure that your cell phone number is recorded in your *sparkfolios profile.
Get password by ID Number
Only use this option if you are 100% sure that your ID number AND cell phone number are recorded in your *sparkfolios profile.
Answer Security Questions
Only use this option if you are 100% sure that you have recorded your security questions in your *sparkfolios profile, when you logged in the first time.
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