Account Deletion & Data Retention
(Sparkfolios mobile app and platform)
This page explains how account deletion works for the Sparkfolios app and platform, in line with our Privacy Policy.
Who manages Sparkfolios accounts
Sparkfolios is a workplace performance management, including rewards and recognition, platform provided to organisations (“Employer Customers”).
User accounts are created and managed by employers, not by individuals directly.
How to request account deletion
If you would like your Sparkfolios account to be deleted, please follow these steps:
- Contact your employer’s HR department or programme administrator and request that your Sparkfolios account be removed.
- Your employer will submit or confirm the deletion request with Sparkfolios.
- Once the request is received and verified, we will process the account deletion in accordance with our contractual and legal obligations.
Individual deletion requests cannot be completed without confirmation from the employer who manages the account, since the employer is the contracting authority, not the employee.
What data is deleted
When a valid deletion request is approved, Sparkfolios deletes or removes from active systems (subject to legal and contractual requirements):
- Login credentials and authentication records
- Email address and contact details
- Profile information that directly identifies the user
- Other personal identifiers not required for audit or compliance purposes
What data may be retained
Sparkfolios may retain certain records:
- In irreversibly anonymised form, for purposes such as reporting, programme integrity, auditing, fraud prevention, and dispute resolution
- Where required by law or regulation, such as financial or compliance records
Anonymised data cannot be linked back to an identifiable individual and no longer constitutes personal information.
Retention periods
- Personal identifiable data is deleted after employer-approved deletion, subject to legal or contractual retention requirements.
- Anonymised or legally required records may be retained for as long as necessary to meet audit, compliance, or regulatory obligations.
Additional information
If you believe your personal data is inaccurate or have questions about how your data is handled, please contact your employer’s programme administrator, who can liaise with Sparkfolios on your behalf.
Contact
For authorised employers or administrators:
Email: support@Sparkfolios.com
Company: Sparkfolios (Pty) Ltd and affiliated companies